Refund policy

At ABSTREX, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return or exchange within 10 days of the date your order is delivered.

Returns & Exchanges

To be eligible for a return or exchange:

The request must be made within 10 days of delivery.
The product must be unworn and unused.
All original tags and labels must be attached.
The product must be returned in its original packaging.
The product must not have been washed, altered, damaged, stained, or otherwise used.
You must provide your order number or proof of purchase.

To request a return or exchange, contact us at team@abstrex.com with your order number and the reason for the request.

Items returned without contacting us first may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it. If you receive a product that is damaged, defective, or different from what you ordered, contact us at team@abstrex.com as soon as possible.

Please include your order number and clear photographs/videos of the issue so we can review it and provide an appropriate resolution.

Non-Returnable Items

We do not accept returns or exchanges for:

Products that have been worn, washed, altered, stained, or damaged after delivery.
Products without their original tags or packaging.
Products returned after the 10-day return period.
Gift cards, if applicable.
Any item specifically marked as non-returnable on the product page.

Exchanges

If you would like to exchange an item for another size or eligible product, you must request the exchange within 10 days of delivery.

Exchanges are subject to product availability. If the requested size or product is unavailable, we may offer an alternative solution or refund, where applicable.

Return Shipping

Return shipping charges, where applicable, may be the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item received from us.

We recommend using a trackable shipping service when returning an item, as ABSTREX cannot be responsible for products lost or damaged during return transit until they are received by us.

Refunds

Once we receive your returned product, we will inspect it and notify you whether your return has been approved.

If your return is approved, the refund will be processed to your original payment method, where applicable.

Please allow 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the refund to appear in your account.

If your return does not meet our return conditions, it may be rejected and the item may be sent back to you.